Location: Shanghai
Industry: Finance
Suitable time: 0.5 Day
ZhongAn Online P&C Insurance Co., Ltd. (commonly known as ZhongAn or ZhongAn Insurance) is China's first internet-based insurance company. The company was founded on October 9, 2013, and was jointly established by Ant Financial, Tencent, Ping An Insurance, and other prominent enterprises. Headquartered in Shanghai, ZhongAn was listed on the Hong Kong Stock Exchange in September 2017.
As a pioneering InsurTech company, ZhongAn operates entirely online without any offline branches, providing underwriting and claim services through digital channels.
Business Segments
ZhongAn operates through four main business segments:
Insurance Segment: Provides a wide range of online property and casualty (P&C) insurance products, including accident insurance, health insurance, credit insurance, guarantee insurance, liability insurance, cargo insurance, household property insurance, and other categories such as return-freight insurance. The company's business is organized around five core ecosystems: Health, Digital Life, Automobile, Consumer Finance, and Lifestyle Consumption.
Technology Segment: Provides information technology-related services and international IT consulting. ZhongAn exports digital operating systems, middle platforms, and industry models to licensed financial players both domestically and overseas.
Banking Segment: Operates ZA Bank, a virtual bank based in Hong Kong.
Other Segments: Includes online life insurance services, insurance brokerage, and medical services.
Financial Performance
In 2025, ZhongAn achieved total premiums of RMB 35.735 billion, representing a year-on-year growth of 6.9%. The company ranked 8th in China's property and casualty insurance industry. Insurance service revenue reached RMB 33.485 billion, up 5.5% year-on-year. The company recorded an adjusted net profit attributable to parent company shareholders of RMB 1.8 billion, an increase of 198.3% year-on-year. The underwriting comprehensive cost ratio improved to 95.8%.
ZhongAn has maintained underwriting profitability for five consecutive years since 2021. The company's comprehensive solvency ratio remained at a robust 242% in 2025.
Technology & Innovation
As China's first internet-based InsurTech company, ZhongAn is committed to redefining insurance through cutting-edge technology and innovative business models. The company leverages big data analytics and artificial intelligence across its operations. As of 2025, ZhongAn has served over 500 million customers. The company's AI capabilities have been deeply integrated into product design, marketing, underwriting, services, claims processing, and quality control across the entire business value chain.
Key Milestones
2013: Founded by Ant Financial, Tencent, Ping An Insurance, and others
2017: Listed on the Hong Kong Stock Exchange (stock code: 06060.HK)
2019: ZA Bank received a virtual banking license from the Hong Kong Monetary Authority
2024: Ranked on the Fortune China 500 list (No. 460)
2025: Total premiums reached RMB 35.735 billion, with five consecutive years of underwriting profitability
Corporate Mission: "Technology-driven finance, delivering insurance with warmth"
A company visit to ZhongAn Insurance offers multifaceted value for students, professionals, and business leaders alike. As China's first internet-based insurance company and a global InsurTech pioneer, ZhongAn provides a unique window into the future of digital finance. Below are the key significances of such a visit.
1. Understanding a Pioneering Digital Insurance Model
ZhongAn was founded in 2013 by Ant Financial, Tencent, and Ping An Insurance, and operates entirely online without any physical branches. Visiting the company allows participants to witness firsthand how a fully digital insurer functions - from online underwriting to automated claims processing. Unlike traditional insurance companies, ZhongAn was built from the ground up with a fully digital operating model, making it an exceptional case study in business model innovation. Participants gain insights into how the company's "Insurance + Technology" dual-engine strategy has driven its growth to RMB 35.735 billion in total premiums in 2025.
2. Experiencing Cutting-Edge Technology in Action
ZhongAn's super exhibition hall, located in the historic Zhongshi Building in Shanghai, showcases the company's technological achievements across multiple domains. Visitors can explore:
The "Wujieshan" core system, which supports the company's entire internet insurance operations and can process up to 32,000 orders per second
Applications of AI, blockchain, big data, and cloud computing across the insurance value chain
The AI middle platform "Zhongyou Lingxi", which has deployed over 220 active robots covering underwriting, claims, customer service, quality inspection, and marketing
Real-world demonstrations of how data science and analytics are applied in marketing, operations, risk control, and RPA
This hands-on exposure bridges the gap between theoretical knowledge and practical application, helping visitors understand how frontier technologies are transforming the financial services industry.
3. Learning from Industry-Leading Practices
As a recognized InsurTech benchmark, ZhongAn serves as a strong reference point for organizations interested in digital insurance and platform-based financial services. The visit typically includes thematic sharing sessions where company experts present case studies on fintech applications, digital transformation strategies, and innovation practices. Participants learn how ZhongAn has:
Achieved five consecutive years of underwriting profitability since 2021
Served over 500 million customers and issued more than 10 billion policies annually
Exported its technology to over 750 enterprise clients across Southeast Asia, East Asia, and Europe
Developed innovative products in emerging areas such as pet insurance and low-altitude economy insurance
These insights provide actionable takeaways that can be applied to participants' own organizations.
4. Immersing in a Unique Corporate Culture
ZhongAn's corporate values - "Simple, Fast, Breakthrough, Win-Win" - are palpable throughout the visit. The company's mission, "Technology-driven finance, delivering insurance with warmth," reflects its commitment to combining technological innovation with human-centric service. Visitors gain a deeper appreciation of how corporate culture drives innovation and how a digital-native company fosters agility and collaboration in a fast-paced environment.
The visit also includes a glimpse into ZhongAn's philanthropic initiatives and its ecosystem partnership strategy, illustrating how the company balances commercial growth with social responsibility.
5. Broadening Horizons and Inspiring Innovation
For business leaders and managers, visiting an industry benchmark like ZhongAn broadens perspectives, expands knowledge, and accelerates organizational growth. The exposure to best practices in digital transformation, scenario-based insurance design, and ecosystem-oriented business models stimulates new thinking and inspires innovation. As one program described it, participants "experience the rapid changes in technology while reflecting on a century of financial evolution".
For students, the visit provides invaluable career insights - helping them understand industry demands, align their skills with market needs, and plan their professional trajectories. It also strengthens university-industry collaboration, creating pathways for internships, research partnerships, and talent development.
6. Networking and Collaborative Opportunities
The visit facilitates meaningful interactions between participants and ZhongAn's management and technical experts. These exchanges often spark discussions, debates, and idea-sharing that extend beyond the visit itself. For corporate groups, the experience serves as a catalyst for team reflection and problem-solving, with participants applying lessons learned to address real-world challenges in their own organizations.
Conclusion
A visit to ZhongAn Insurance is far more than a routine corporate tour - it is an immersive learning experience that combines technological exposure, strategic insight, cultural appreciation, and professional development. Whether for students seeking to connect theory with practice, professionals aiming to benchmark against industry leaders, or organizations pursuing digital transformation, the visit offers enduring value. As ZhongAn continues to evolve from a disruptor to a leader in deep industry transformation, the lessons learned from visiting this InsurTech pioneer become increasingly relevant for anyone navigating the future of finance.
09:40-11:10 Theme Sharing "Zhong'an's Innovation and Practice in Digitalization"
11:15-11:30 Bund photo - Experience the bustling urban charm of the Bund
